Refund policy
We want you to love your VEZUKO order. If you're not satisfied, we offer a 30-day return policy starting from the day you receive your item(s).
1. Eligibility for Returns
To be eligible for a return, items must be unused, unworn, unwashed, and in the same condition you received them, with original tags and packaging.
2. How to Start a Return
To start a return, please contact us with your order number and the reason for the return.
Email: contact.vezuko@gmail.com
We will provide you with instructions on where and how to send your item.
3. Return Shipping Costs
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for the cost of return shipping.
4. Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds are issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable, except where the return is due to an error on our part.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery, including photos of the issue:
Email: contact.vezuko@gmail.com
We will arrange a replacement or a full refund at no additional cost to you.
6. Cancellations
If you would like to cancel your order, please let us know within 24 hours of placing it:
Email: contact.vezuko@gmail.com
After this window, cancellation may no longer be possible, as we process orders quickly.
7. Contact
If you have any questions about returns, refunds, or cancellations, please contact us at any time.
VEZUKO
The L. Plaza, Flat/RM 1603, 16/F
367–375 Queen's Road Central
Sheung Wan, Hong Kong SAR
Email: contact.vezuko@gmail.com
Website: vezuko.com
We aim to handle your request as quickly as possible.