Terms of service

Welcome to VEZUKO.

By accessing or using our website vezuko.com, you agree to these Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. General Information

This website is operated by VEZUKO.

Throughout the website, the terms "we," "us," and "our" refer to VEZUKO.

By visiting our website, using our services, or purchasing our products, you agree to these Terms of Service as well as all other policies and terms published on our website.

If you do not agree to these terms, please do not use our website.

2. Use of Our Online Store

By using our website, you confirm that:

  • you are legally entitled to enter into binding contracts;
  • you will not use our products or services for any unlawful or unauthorized purpose;
  • you will not violate any applicable laws or regulations;
  • you will not interfere with the security, integrity, or proper functioning of our website;
  • you will not provide false, misleading, or incomplete information.

In the event of a violation of these Terms of Service, we reserve the right to restrict or suspend access to our services, to the extent permitted by law.

3. Product Information

We make every effort to present product descriptions, images, specifications, and prices on our website as accurately and up to date as possible.

Due to differences in screen and device settings, however, we cannot guarantee that:

  • product descriptions are completely error-free at all times;
  • colors displayed on your screen exactly match the actual product color;
  • all information is complete, current, or entirely free of errors at every point in time.

We reserve the right to update or change product information, descriptions, images, or other content at any time.

4. Prices and Availability

All prices listed on our website may change at any time without prior notice.

We also reserve the right to:

  • change or discontinue products at any time;
  • limit the availability of certain products;
  • limit order quantities;
  • change or end offers or promotions at any time.

Formation of the Purchase Contract

By submitting an order, you make a binding offer to purchase the selected products.

A purchase contract is only formed once we expressly confirm your order or ship the goods.

We reserve the right, in particular, to decline or cancel an order if:

  • there is an obvious pricing or description error;
  • an ordered product is unavailable;
  • there is a reasonable suspicion of fraud or misuse;
  • payment cannot be successfully authorized or completed;
  • other legally permissible reasons prevent fulfillment of the order.

If an already confirmed order is cancelled for one of the reasons above, we will fully refund any amount already paid.

5. Accuracy of Your Order Information

You are responsible for ensuring that all information provided during the ordering process is accurate and complete.

This includes, in particular:

  • billing information;
  • shipping address;
  • email address;
  • phone number and other contact information.

Please review your information carefully before completing your order.

VEZUKO is not liable for delays, additional costs, or delivery problems resulting from incorrect or incomplete information provided during the ordering process, to the extent permitted by law.

6. Payments

All payments are securely processed through Shopify and authorized payment providers.

Depending on the payment method selected, the information required for payment processing may be transmitted to the relevant payment provider.

VEZUKO does not store complete credit card information on its own servers.

Payment information is processed using industry-standard security measures and technical safeguards.

7. Shipping and Delivery

The delivery times stated on our website serve exclusively as non-binding estimates, unless expressly stated otherwise.

Actual delivery time may be affected by factors including:

  • customs inspections and clearance;
  • delays by the shipping or logistics provider;
  • weather conditions;
  • holidays or other exceptional circumstances;
  • incomplete or incorrect delivery information;
  • other events outside our reasonable control.

For more information on shipping terms, delivery times, and shipping regions, please refer to our Shipping Policy.

8. Returns, Cancellations, and Refunds

Returns, refunds, and any exchanges are subject to our applicable Refund Policy.

Your statutory consumer rights, where applicable, remain unaffected by these Terms of Service.

For more information, please see our Refund Policy.

9. Intellectual Property

All content on our website is, unless expressly stated otherwise, the property of VEZUKO or used with appropriate authorization.

This includes, in particular:

  • logos and trademarks;
  • product images and photographs;
  • graphics and design elements;
  • text and product descriptions;
  • branding and other brand materials;
  • the layout and visual design of the website.

The content of our website may not be copied, reproduced, distributed, modified, published, or used for commercial purposes without our prior written consent, unless expressly permitted by law.

10. Third-Party Services and Links

Our website may contain links to third-party websites, platforms, or services.

These links may be provided as an additional service for our customers.

VEZUKO has no influence over and assumes no responsibility for the content, privacy practices, security measures, or terms and conditions of such third parties.

This applies in particular to:

  • third-party content;
  • privacy and cookie policies;
  • third-party products or services;
  • the availability and security of external websites.

Use of external websites and services is subject to the respective terms of the third-party provider.

11. Limitation of Liability

To the fullest extent permitted by law, VEZUKO is not liable for indirect, incidental, or consequential damages arising from your use of our website or products.

Nothing in these Terms of Service limits or excludes liability that cannot be limited or excluded under applicable law.

12. Privacy

Use of our website is additionally governed by our Privacy Policy.

Our Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you have regarding your personal data.

By using our website, you confirm that you have taken note of our Privacy Policy.

13. Changes to These Terms of Service

We reserve the right to change or update these Terms of Service from time to time.

Changes may become necessary due to, for example:

  • changes to our services;
  • technical developments;
  • changes in legal requirements;
  • changes to our business model.

The most current version of these Terms of Service will always be published on this page, along with the corresponding update date.

To the extent permitted by law, continued use of our website after changes are published constitutes acceptance of the updated terms.

14. Contact

If you have any questions about these Terms of Service or need further information, please contact us at any time.

VEZUKO
The L. Plaza, Flat/RM 1603, 16/F
367–375 Queen's Road Central
Sheung Wan, Hong Kong SAR

Email: contact.vezuko@gmail.com
Website: vezuko.com

We aim to handle your request as quickly as possible.